West Midlands & Nationwide Β· Company No. 16989439

Professional Installation Services
for the West Midlands

Mechanical, electrical, and specialist construction installations delivered with precision and expertise. Serving industrial, commercial, residential, and healthcare clients across the West Midlands and beyond.

βœ” Companies House Registered
βœ” SIC Code 43290
βœ” UK Regulatory Compliance
βœ” Health & Safety First
3+
Service Disciplines
4
Key Sectors Served
100%
UK Compliant
SIC
43290 Registered
About Terranex

Why Terranex Installations Ltd?

A locally rooted Rugby business, delivering installation excellence across the region.

Terranex Installations Ltd is a dedicated construction installation specialist operating across the West Midlands. Based in Rugby, England, we deliver comprehensive mechanical installations, electrical installations, and specialist construction services under SIC Code 43290. Our team combines technical expertise, regulatory compliance, and an unwavering commitment to project excellence.

From large industrial facilities to commercial properties, residential homes, and healthcare environments β€” we bring industry-standard precision to every installation. Our engineers are trained to the highest UK standards and committed to delivering safe, efficient, and reliable solutions that exceed client expectations every time.

Whether your project requires complex mechanical infrastructure, full electrical system integration, or bespoke specialist installation work β€” including home fittings and fixtures β€” Terranex Installations provides the expertise and professionalism you can depend on. We're a proper, hands-on construction installation business and proud of it.

πŸ›οΈ Company Registration Details
Legal Name TERRANEX INSTALLATIONS LTD
Company No. 16989439
Reg. Office 33 Cambridge Street,
Rugby, England, CV21 3NQ
SIC Code 43290 – Construction Installation
Jurisdiction England & Wales
βœ… Verified on Companies House – England & Wales
What We Do

Our Core Services

Expert installation solutions across multiple disciplines, delivered right here from Rugby.

βš™οΈ

Mechanical Installations

HVAC systems, pipework, ducting, industrial equipment positioning, and heavy machinery fitting. We deliver reliable mechanical infrastructure for industrial, commercial, and residential environments across the West Midlands.

  • βœ“ HVAC & ventilation systems
  • βœ“ Industrial pipework & ducting
  • βœ“ Plant room & boiler installations
  • βœ“ Heavy machinery positioning
⚑

Electrical Installations

Power systems, distribution infrastructure, equipment wiring, and electrical upgrades. Full compliance with UK electrical standards across all sectors β€” from homes to large commercial units.

  • βœ“ Power distribution & sub-mains
  • βœ“ Commercial & industrial wiring
  • βœ“ Consumer unit & board installation
  • βœ“ Emergency lighting systems
πŸ”§

Specialist Installations

Bespoke installation solutions tailored for complex and demanding projects. From specialist equipment fitting to full-scope turnkey packages β€” we get the job done properly, every time.

  • βœ“ Specialist equipment fitting
  • βœ“ Home fittings & fixtures
  • βœ“ Bespoke industrial solutions
  • βœ“ Turnkey installation packages
Industries We Serve

Sectors We Work In

From large industrial sites to family homes β€” Terranex Installations has the experience and capability to handle it all.

🏭
Industrial
Production facilities, warehouses, and heavy industrial sites requiring robust M&E installations.
🏒
Commercial
Office buildings, retail units, and commercial fit-outs with full mechanical and electrical installation.
🏠
Residential
Home fittings, fixtures, electrical work, and mechanical installations for new-builds and renovations.
πŸ₯
Healthcare & Pharma
Regulated environments requiring precise installation, careful documentation, and strict H&S protocols.
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Our Commitment to Every Client

Why Clients Choose Terranex Installations

A Rugby-based installation business built on technical expertise, accountability, and work that lasts. These aren't promises β€” they're how we operate on every project.

SIC
43290
Registered
01
Skilled & Certified Engineers
All our engineers hold recognised trade qualifications and are trained to current UK standards. Competent professionals on your site, without exception.
02
Full UK Regulatory Compliance
We operate strictly within UK industry regulations and statutory requirements. No shortcuts, no compromise β€” every installation meets or exceeds the required standard.
03
On-Programme Delivery
We respect your schedule. Time, materials, and manpower are managed proactively throughout β€” so your project reaches completion on programme, every time.
04
End-to-End Project Management
We take complete ownership from scope to sign-off β€” resourcing, site management, coordination, and handover. One accountable point of contact throughout.
05
Health & Safety as Standard
Safe working is not optional. Every job is risk-assessed and carried out with the wellbeing of our team, your staff, and the public as the primary consideration.
06
Clear, Transparent Communication
You're kept informed at every stage of the project. No surprises, no jargon β€” just honest updates, direct answers, and a team that picks up the phone.
07
Precision Workmanship
We take genuine pride in the quality of every installation we carry out. Systems are fitted, tested, and verified to a high standard before handover β€” no exceptions.
08
Long-Term Client Relationships
We work to build lasting relationships, not one-off jobs. When you need us back β€” for extensions, follow-on works, or a new project β€” we know your site and we'll be there.
Start Your Project
Ready to Discuss Your Installation?
Contact our team for a no-obligation consultation and a clear, competitive quotation β€” whether your project is large or small.
TERRANEX INSTALLATIONS LTD
Company No. 16989439 Β· Registered in England & Wales
33 Cambridge Street, Rugby, England, CV21 3NQ
SIC 43290 – Other Construction Installation
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Registered in England & Wales

About Terranex
Installations Ltd

A professional mechanical, electrical, and specialist construction installation business based in Rugby β€” serving the West Midlands and surrounding regions with expertise, accountability, and quality you can verify.

Company No. 16989439
SIC Code 43290
Registered Office 33 Cambridge Street, Rugby, CV21 3NQ
Jurisdiction England & Wales
Company Registration
Verified
Legal Name TERRANEX INSTALLATIONS LTD
Company No. 16989439
Reg. Office 33 Cambridge Street
Rugby, England, CV21 3NQ
SIC Code 43290 β€” Construction Installation
Jurisdiction England & Wales
Verified on Companies House β€” England & Wales
Our Mission

Delivering Installation Excellence Across the West Midlands

Terranex Installations Ltd is dedicated to delivering efficient, safe, and high-quality installation services across commercial, industrial, residential, and healthcare environments. We specialise in mechanical installations, electrical installations, and specialist construction installation services under SIC Code 43290 β€” serving clients across the West Midlands and beyond.

Our mission is straightforward: to be the trusted installation partner for projects that demand technical precision, reliable delivery, and a team that stands behind its work. We bring experienced engineers, diligent project management, and genuine accountability to every job we take on β€” regardless of scale or sector.

From a single domestic fitting to a full industrial mechanical and electrical package β€” Terranex Installations provides the expertise and professionalism that gives clients, contractors, and stakeholders complete confidence.

Our Background

Who We Are

Terranex Installations Ltd is a specialist installation contractor with deep technical capability across mechanical, electrical, and bespoke construction installation disciplines. We operate under SIC Code 43290 β€” Other Construction Installation, registered with Companies House under company number 16989439, with our registered office at 33 Cambridge Street, Rugby, England, CV21 3NQ.

Rooted in the West Midlands, our team brings together experienced installation engineers, technical specialists, and project managers β€” each with a clear responsibility and a shared commitment to delivering quality work on time, within budget, and to the required standard.

We work across the industrial, commercial, residential, and healthcare & pharmaceutical sectors. This breadth of experience means we understand the different demands, regulatory environments, and programme pressures that vary between project types β€” and we plan and resource accordingly.

We are a proper, hands-on business. We do not subcontract our core work β€” our own engineers carry out the installations, our own managers run the projects, and our own name sits on the completion certificate. That is the Terranex Installations standard.

Base of Operations
Rugby, England
Serving the West Midlands & Nationwide
Sectors
Industrial & Manufacturing Commercial & Retail Residential & Domestic Healthcare & Pharma
Services
Mechanical Installations Electrical Installations Specialist Installations Home Fittings & Fixtures
What Drives Us

Our Core Values

Every decision we make on site and in the office is guided by these principles.

01
Safety & Compliance
Strict adherence to UK building regulations, health and safety legislation, and industry best practice. Safe working is the foundation of every project we undertake β€” without exception.
02
Precision Engineering
Meticulous attention to technical detail and workmanship at every stage of installation. We do not cut corners β€” every system is installed, tested, and verified before handover.
03
Transparent Communication
Clear, honest, and direct communication with clients at every phase of the project. No surprises, no jargon β€” just straightforward updates and accountability from start to finish.
04
Client Satisfaction
Going beyond the minimum requirement to deliver genuine value. We measure success by whether the client would call us back β€” and whether they would refer us without hesitation.
05
Long-Term Reliability
Dependable service and continued support beyond project completion. We build lasting working relationships β€” not one-off transactions β€” because reliable contractors are hard to find and worth keeping.
The People Behind the Work

Our Team Structure

Terranex Installations operates with a clear, accountable team structure β€” ensuring every project has the right expertise assigned from mobilisation to completion.

Role 01

Installation Engineers

Experience
Skilled professionals with hands-on mechanical and electrical installation experience across industrial, commercial, and residential projects.
Responsibilities
On-site installation execution, technical problem-solving, quality assurance, and direct client liaison on site.
Role 02

Technical Specialists

Expertise
Specialists in electrical distribution, mechanical systems, specialist equipment installation, and bespoke technical solutions for complex project requirements.
Responsibilities
Technical design input, compliance verification, specialist equipment commissioning, and technical documentation for project handover.
Role 03

Project Managers

Focus
Coordinating project timelines, managing on-site resources, ensuring regulatory compliance, and maintaining clear communication with all project stakeholders throughout.
Responsibilities
Project planning, programme management, stakeholder communication, risk identification and mitigation, and successful signed-off completion.
Compliance

UK Regulatory Compliance

All installations carried out by Terranex Installations Ltd comply with current UK building regulations and applicable technical guidance. We ensure every project meets its legislative obligations β€” documented, verified, and handed over properly.

Our working practices are aligned to statutory requirements relevant to each project type and sector. Clients receive complete compliance documentation as a standard deliverable on project completion.

Health & Safety

Health & Safety Commitment

We maintain rigorous health and safety standards across every project and site. Risk assessments, method statements, and site-specific safety plans are prepared and followed for all works β€” protecting our team, client staff, and the public.

Safe working is not an administrative exercise at Terranex Installations β€” it is embedded into how we plan, resource, and execute every installation we carry out.

Work With Us

Ready to Discuss a Project?

Whether it's a single installation or a full multi-discipline package β€” our team is ready to listen, advise, and quote.

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SIC Code 43290 β€” Construction Installation

Installation Services
Built Around Your Project

Terranex Installations Ltd delivers comprehensive mechanical, electrical, and specialist construction installation services across the West Midlands and beyond. Every project is managed end-to-end with qualified engineers, full compliance documentation, and a clear accountability structure from mobilisation to handover.

βš™οΈ Mechanical ⚑ Electrical πŸ”§ Specialist πŸ“ Coverage
βš™οΈ
Service 01

Mechanical Installations

Complete mechanical installation services for industrial, commercial, residential, and healthcare environments β€” delivered by qualified engineers with full project management from survey to sign-off.

What We Install
HVAC systems and ventilation
Industrial pipework and ducting
Boiler and plant room installations
Heavy machinery positioning and fitting
Refrigeration and cooling systems
Compressed air and pressure systems
Why Choose Our Mechanical Services
01
Qualified Installation Engineers
Skilled professionals with hands-on experience across industrial and commercial mechanical systems.
02
Minimal Downtime on Site
Precise planning and preparation means installations are completed efficiently with minimum disruption to your operations.
03
Full System Integration & Testing
Every mechanical system is integrated, commissioned, and tested before handover β€” with documentation supplied as standard.
04
Project-Specific Solutions
No two projects are identical. We survey, plan, and resource each installation to the specific demands of your site and requirements.
Sectors Served
Industrial Commercial Residential Healthcare & Pharma
⚑
Service 02

Electrical Installations

Professional electrical installation services for commercial, industrial, residential, and healthcare clients. Our team brings technical expertise, rigorous safety standards, and full compliance documentation to every project.

Services Include
Power system installation and distribution
Electrical distribution boards and consumer units
Industrial equipment wiring and connections
Emergency lighting systems
Cable containment and management systems
Electrical infrastructure upgrades and extensions
Testing & Inspection

All electrical installations undergo rigorous inspection and testing before handover. Every completed installation is verified to meet UK safety requirements, and clients receive full test documentation as standard.

We carry out installation condition assessments and testing as part of our standard delivery on every project β€” not as an optional extra.

Our Standard
Full UK Regulatory Compliance
All electrical works are carried out in accordance with current UK electrical regulations and statutory requirements. Every installation is documented and handed over with the appropriate certification.
Sectors Served
Industrial Commercial Residential Healthcare & Pharma
πŸ”§
Service 03 Β· SIC 43290

Specialist Installation Services

Beyond standard mechanical and electrical work, Terranex Installations provides bespoke specialist construction installation services for complex, technically demanding projects across all sectors β€” delivered under SIC Code 43290.

Specialist Capabilities
Home fittings and domestic fixtures
Specialist construction equipment installation
Communication infrastructure installation
Bespoke industrial integration work
Foundation-linked installation support
Custom project engineering solutions
Project Applications
Manufacturing facilities
Commercial fit-out projects
Healthcare & pharma environments
Residential developments
Infrastructure projects
Our Approach
Complex projects receive a dedicated technical consultation before we commit to scope. We plan properly so we deliver properly.
Sectors Served
Industrial Commercial Residential Healthcare & Pharma
Where We Work

Project Coverage & Availability

Based in Rugby, we serve the West Midlands as our primary region and are available for projects further afield.

Primary Area
West Midlands
Dedicated, responsive coverage across the West Midlands region β€” including Rugby, Coventry, Birmingham, and surrounding areas. Local knowledge, local accountability.
National Projects
UK-Wide Availability
We are available for suitable projects across the UK. Contact us to discuss your location and project requirements β€” we assess each opportunity on its merits.
Response & Timelines
Responsive & Reliable
We prioritise prompt enquiry responses and realistic programme commitments. Detailed timescales are agreed and confirmed during the consultation and scoping phase.
Get a Quote

Ready to Discuss Your Installation?

Contact our team for a no-obligation consultation and a clear, competitive quotation. We respond promptly to all enquiries.

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SIC Code 43290 β€” Construction Installation

Capabilities &
Project Scope

Terranex Installations Ltd is a specialist installation contractor registered in England and Wales under SIC Code 43290. This page sets out the full scope of project types we are qualified and equipped to deliver β€” across mechanical, electrical, and specialist construction installation disciplines β€” for clients across the West Midlands and the wider UK.

Our Position

Terranex Installations Ltd is a growing business. We do not publish a completed project portfolio at this stage β€” instead, this page is a transparent account of the project types we are technically capable of delivering, the sectors we serve, and the standards we work to.

Our team brings hands-on experience across mechanical, electrical, and specialist installation disciplines. That technical grounding is what clients commission us for β€” and what we bring to every project we take on, regardless of scale or complexity.

What We Can Deliver

Project Types & Scope

The following project types fall within our core capability. Each discipline is supported by qualified engineers with relevant trade experience and a structured project management approach.

Mechanical Installation Projects
Service 01
HVAC System Installation
Supply, positioning, and full integration of heating, ventilation, and air conditioning systems across commercial and industrial premises. Includes ductwork, air handling units, and controls integration.
Industrial Pipework
Installation of process pipework, utility pipework, and specialist pipe systems across industrial, manufacturing, and commercial environments. Includes supports, brackets, and pressure testing.
Plant Room & Boiler Installation
Full plant room fit-out including boiler installation, header units, pumps, pressurisation equipment, and associated controls. Suitable for commercial buildings, apartment blocks, and industrial facilities.
Heavy Machinery Positioning
Safe siting, positioning, levelling, and mechanical connection of heavy plant and industrial machinery. Includes vibration isolation, anchor bolt installation, and alignment verification prior to commissioning.
Compressed Air Systems
Design-support and installation of compressed air distribution networks for manufacturing and workshop environments. Includes compressor connection, ring main pipework, drop legs, and outlet point installation.
Refrigeration & Cooling
Installation of commercial refrigeration systems, chiller units, and industrial process cooling equipment. Suitable for food production, pharmaceutical, logistics, and commercial premises.
Electrical Installation Projects
Service 02
Power Distribution Systems
Installation of main distribution boards, sub-distribution boards, final circuit wiring, and associated infrastructure for commercial, industrial, and large residential developments.
Commercial Electrical Fit-Out
Full first and second fix electrical installations for new-build and refurbishment commercial projects. Includes containment, cabling, accessories, and commissioning with certification at handover.
Industrial Electrical Infrastructure
Heavy-duty electrical installations for manufacturing, warehousing, and processing facilities. Includes busbar trunking, motor control centres, machine feeds, and high-capacity supply infrastructure.
Emergency Lighting & Fire Systems
Installation of emergency luminaires, maintained and non-maintained systems, central battery emergency lighting, and associated wiring infrastructure in compliance with current UK guidance.
Cable Containment & Management
Design-support and installation of cable tray, cable ladder, conduit, and trunking systems across industrial and commercial environments. Installed to specification with full as-fitted documentation.
Electrical Infrastructure Upgrades
Assessment and upgrade of existing electrical installations to meet current load demands and regulatory requirements. Suitable for building refurbishments, change-of-use projects, and capacity expansion works.
Specialist & Construction Installation Projects
Service 03 Β· SIC 43290
Home Fittings & Fixtures
Installation of domestic fittings and fixtures including bathrooms, kitchens, built-in furniture, and fitted storage solutions. Delivered to a high standard of finish with full attention to alignment, fixing, and sealant work.
Security System Installation
Supply and installation of CCTV surveillance systems, access control infrastructure, intruder detection systems, and associated cabling for commercial, industrial, and residential clients.
Communication Infrastructure
Structured cabling, network infrastructure installation, data point installation, and communication system integration for commercial fit-out and industrial environments.
Bespoke Industrial Integration
Custom installation and integration work for non-standard or bespoke industrial requirements. Each project is scoped individually to define the correct technical approach, resource requirements, and programme.
Foundation-Linked Installation Support
Installation support work connected to structural and foundation elements, including base plate fixing, anchor bolt installation, embedded service installation, and structural penetration sealing.
Who We Work With

Sectors We Serve

Our installation capability spans a broad range of environments. The following sectors represent the client types and project environments we are equipped to work within.

Sector 01
Industrial & Manufacturing
Production facilities, processing plants, warehousing, and distribution centres. We understand the operational sensitivities of working in live industrial environments and plan our installations accordingly β€” minimising disruption and adhering to site-specific health and safety requirements.
Sector 02
Commercial & Retail
Office buildings, retail units, mixed-use developments, and hospitality premises. We deliver commercial-grade mechanical, electrical, and specialist installations to programme β€” working within the constraints of live commercial environments where required.
Sector 03
Residential & Domestic
Private homes, apartment developments, social housing schemes, and residential refurbishments. We approach domestic installations with the same rigour and attention to workmanship quality we apply to industrial and commercial projects β€” with no compromise on finish or compliance.
Sector 04
Healthcare & Pharmaceutical
Healthcare facilities, laboratory environments, and pharmaceutical production premises demand heightened attention to compliance, cleanliness, and installation accuracy. Our team understands the elevated standards required in these environments and works within them.
Our Process

How We Manage Installation Projects

Every project we take on follows a structured delivery process β€” from initial enquiry through to completion and client sign-off.

01
Enquiry & Initial Consultation
We respond promptly to all enquiries. During the initial consultation we establish the scope, location, access requirements, and programme expectations for the project β€” before committing to any resource or cost.
02
Site Survey & Scope Definition
Where appropriate, we carry out a site survey to assess conditions, confirm technical requirements, and identify any constraints that would affect the installation method, materials, or programme. The output is a clearly defined scope of works.
03
Quotation & Programme Agreement
We provide a clear, itemised quotation based on the agreed scope of works, with no ambiguity around what is and is not included. Programme dates and milestone requirements are agreed and confirmed in writing before mobilisation.
04
Mobilisation & Site Setup
Our team arrives on site prepared β€” with the correct materials, tools, and documentation. Risk assessments and method statements are in place before any work begins. We coordinate access, deliveries, and sequencing with the client or principal contractor.
05
Installation & Quality Oversight
Installation is carried out by our own engineers under active supervision. Progress is tracked against programme, and quality checks are conducted throughout β€” not just at completion. Any issues are identified and resolved on site, not at handover.
06
Testing, Commissioning & Handover
Once installation is complete, all systems are tested, commissioned, and verified before handover. Clients receive full completion documentation including test certificates, as-fitted records, and any operation and maintenance information relevant to the installation.
Our Standard

Commitment to Quality on Every Project

The quality of our installation work is not negotiable. Every project β€” regardless of value or scale β€” is carried out to the same standard of technical precision, safety compliance, and professional delivery.

We take ownership of what we install. If something is not right, we put it right β€” and we do not consider a project complete until the client is satisfied with the outcome and the documentation is in order.

Quality Standards β€” Every Project
Accurate, meticulous installation workmanship
Full technical documentation and handover packs
Rigorous site health and safety protocols
Compliance verification before handover
On-programme delivery with proactive communication
Post-completion support and client follow-up
Start a Conversation

Have a Project in Mind?

If your project falls within the scope of what we deliver β€” or you are not sure and want to discuss it β€” contact us. We will give you a straight answer and a clear quote.

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Terranex Installations Ltd

Get in Touch
With Our Team

Whether you have a project ready to go, an enquiry at the early stage, or simply want to understand what Terranex Installations can deliver β€” contact us directly. We respond to all enquiries promptly and without obligation.

Phone +44 7585 621135
General Email terranexinstallationsltd@gmail.com
Systems Email terranex-systems@outlook.com
Hours Mon–Fri, 08:00–17:00
Project Enquiry

Send Us a Message

We aim to respond to all enquiries within one business day.

By submitting this form you consent to Terranex Installations Ltd contacting you regarding your enquiry. Your information will not be shared with third parties.

Company Details
Registered
Legal Name TERRANEX INSTALLATIONS LTD
Company No. 16989439
Reg. Office 33 Cambridge Street
Rugby, England
CV21 3NQ
SIC Code 43290 β€” Construction Installation
Verified on Companies House β€” England & Wales
Contact Channels
Telephone
+44 7585 621135
Monday–Friday, 08:00–17:00
Systems & Technical
terranex-systems@outlook.com
Business Hours
Monday–Friday: 08:00–17:00
Saturday & Sunday: Closed
Where We Work

Service Coverage Area

Our base is Rugby, England. We cover the West Midlands as our primary service region and take on suitable projects further afield on a case-by-case basis.

Primary Service Region
West Midlands & Surrounding Areas
Rugby Coventry Birmingham Wolverhampton Warwick Solihull Leamington Spa Nuneaton
We also consider projects across the wider UK. If your site falls outside the West Midlands, contact us to discuss your location β€” we assess each opportunity on its merits.
Before You Reach Out

What to Expect When You Contact Us

01
A Prompt, Direct Response
We aim to respond to all enquiries within one business day. You will hear from a member of our team directly β€” not an automated system.
02
An Honest Assessment
If your project is within our scope, we will tell you clearly what we can deliver and on what timeline. If it is not, we will tell you that too β€” we do not take on work we cannot do properly.
03
A Clear, Itemised Quotation
Following a consultation or site survey, we provide a written quotation that clearly sets out what is included, what is not, and the basis on which the price is calculated. No ambiguity.
04
No Obligation
Initial consultations and quotations are provided without obligation. There is no pressure to proceed β€” we want clients to instruct us because they are confident we are the right choice, not because they feel committed.
Registered
Companies House
No. 16989439, England & Wales. Fully registered and compliant.
Qualified
Skilled Engineers
All installation work carried out by our own qualified engineers β€” not subcontracted.
Compliant
UK Regulations
All installations meet current UK regulatory standards with full documentation at handover.
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Legal & Compliance

Privacy Policy

This policy sets out how Terranex Installations Ltd collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last Updated January 2026
Data Controller Terranex Installations Ltd
Jurisdiction United Kingdom
Company No. 16989439
Contents
01Introduction & Controller Details 02Information We Collect 03How We Use Your Information 04Legal Basis for Processing 05Data Sharing & Disclosure 06Data Retention 07Cookies & Tracking 08Your Rights 09Data Security 10Third-Party Links 11International Data Transfers 12Children's Privacy 13Policy Changes 14Contact & Complaints
01

Introduction & Controller Details

Terranex Installations Ltd ("we", "us", "our", or "the Company") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or engage with our installation services.

This policy is issued in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Terranex Installations Ltd is the data controller responsible for your personal data.

Data Controller
Legal Name TERRANEX INSTALLATIONS LTD
Company No. 16989439
Reg. Office 33 Cambridge Street, Rugby, England, CV21 3NQ
SIC Code 43290 β€” Construction Installation
02

Information We Collect

We collect personal data in two ways β€” information you provide directly to us, and information collected automatically when you use our website.

Information You Provide
Contact form submissions β€” name, email, phone, message
Enquiry and quote requests including project details
Technical specifications and site information you share
Communication preferences and correspondence records
Any other information you voluntarily provide
Collected Automatically
Browser type, version, and device information
Pages visited, time on page, and navigation patterns
IP address and approximate geographic location
Referral source and date/time of visits
Operating system and device type
03

How We Use Your Information

We use personal data only for legitimate, defined purposes. The following sets out those purposes clearly.

To respond to enquiries, service requests, and project quotations
To deliver, manage, and complete the installation services you have commissioned
To send service-related updates, project communications, and programme information
To improve our website functionality, content, and user experience
To comply with legal, regulatory, and contractual obligations under UK law
To maintain business records, financial accounts, and project documentation
To contact you for follow-up communications related to your enquiry, where consent has been provided
04

Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation and the Data Protection Act 2018, we are required to identify a lawful basis for each type of processing activity. We rely on the following bases:

Consent
Where you have provided explicit consent β€” for example, agreeing to receive follow-up communications regarding your enquiry.
Contract
Where processing is necessary to fulfil a contract for installation services you have entered into with us, or to take steps prior to entering into such a contract.
Legal Obligation
Where processing is required to comply with a legal obligation under UK law, including tax, accounting, and health and safety record-keeping requirements.
Legitimate Interests
Where processing serves a legitimate business purpose β€” such as maintaining business records, improving our services, and ensuring website and network security β€” provided this does not override your rights and freedoms.
05

Data Sharing & Disclosure

We do not sell, trade, rent, or transfer your personal data to third parties for their own marketing or commercial purposes.

We may share your personal data only in the following limited circumstances:

Service Providers
Third-party companies assisting in operating our website, processing enquiries, or providing technical support β€” subject to strict confidentiality obligations and data processing agreements.
Legal Authorities
Law enforcement agencies, regulatory bodies, or courts where we are required by law to disclose data, or to protect our legal rights and interests.
Business Partners
Specialist subcontractors or technical partners involved in fulfilling your service request β€” only where necessary and on a strictly need-to-know basis, with your awareness.
Professional Advisors
Accountants, auditors, solicitors, and other professional advisors as necessary for the lawful operation of our business β€” subject to professional confidentiality obligations.
06

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to meet our legal and regulatory obligations. The following retention principles apply:

Data is retained only as long as required to fulfil the stated purpose
Financial and contractual records are retained for a minimum of six years in accordance with UK tax and accounting obligations
Enquiry records where no contract was entered into are reviewed and deleted where retention is no longer justified
Data may be retained beyond standard periods to resolve disputes, enforce agreements, or defend legal claims where necessary

When data is no longer required and retention is no longer justified, it is securely deleted or rendered permanently anonymous.

07

Cookies & Tracking Technologies

Our website uses cookies β€” small text files stored on your device β€” to improve functionality and understand how visitors use the site. Cookies are used to:

Remember your preferences and session settings
Understand how visitors navigate and use the website
Improve website performance, content, and functionality

You can manage and control cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of some website features. For full details, please refer to our Cookie Policy.

08

Your Rights Under UK Data Protection Law

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data. These rights are subject to certain conditions and exemptions permitted by law.

Right to Access
Request a copy of the personal data we hold about you (Subject Access Request).
Right to Rectification
Request that inaccurate or incomplete personal data is corrected without undue delay.
Right to Erasure
Request deletion of your data where it is no longer necessary, subject to legal retention obligations.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances defined by law.
Right to Data Portability
Receive your personal data in a structured, commonly used, machine-readable format where applicable.
Right to Object
Object to processing carried out on the basis of legitimate interests, or for direct marketing purposes.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on your consent, without affecting prior processing.
Right to Complain
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been infringed.
To exercise any of these rights, please contact us using the details in Section 14. We will respond within one calendar month in accordance with our obligations under UK GDPR.
09

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

Secure data storage with restricted access controls
Authentication protocols to limit access to personal data to authorised personnel only
Regular review of data handling practices and security procedures
Team awareness of data protection obligations and confidentiality requirements

No method of electronic transmission or storage is entirely without risk. Whilst we take data security seriously and apply proportionate protective measures, we are unable to guarantee absolute security of data transmitted over the internet.

10

Third-Party Links

Our website may contain links to external websites, resources, or third-party services. These links are provided for convenience and do not signify our endorsement of those sites or their content.

Terranex Installations Ltd has no responsibility for the privacy practices, data handling, or content of any external website. We recommend that you review the privacy policy of any third-party site before providing personal information.

11

International Data Transfers

Your personal data is primarily processed and stored within the United Kingdom. In the event that data is transferred outside the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place β€” such as standard contractual clauses or adequacy decisions β€” to protect your data in accordance with UK GDPR requirements.

We will not transfer personal data to countries or territories that do not provide an adequate level of protection without implementing the safeguards required under UK data protection law.

12

Children's Privacy

Our services are directed exclusively to businesses and adult individuals. We do not knowingly collect, process, or retain personal data from individuals under the age of 18.

If you believe that we have inadvertently received personal data from a child, please contact us immediately using the details in Section 14. We will take prompt steps to delete any such data from our records.

13

Policy Changes & Updates

We may update this Privacy Policy periodically to reflect changes in our data handling practices, applicable legislation, or business operations. The current version will always be published on this page, with the "Last Updated" date revised accordingly.

Where changes are material, we will notify affected individuals by email (where we hold contact details) or through a prominent notice on our website. We encourage you to review this policy periodically to remain informed.

14

Contact & Complaints

For any privacy-related questions, to exercise your data protection rights, or to raise a concern about how we handle your personal data, please contact us directly:

Data Controller
Organisation
Terranex Installations Ltd
Address
33 Cambridge Street, Rugby, England, CV21 3NQ
Supervisory Authority
Organisation
Information Commissioner's Office (ICO)
Address
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website
www.ico.org.uk
Helpline
0303 123 1113
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint directly to the Information Commissioner's Office at any time.
Data & Privacy

Questions About This Policy?

If anything in this policy is unclear or you wish to exercise a data right, contact us directly. We will respond promptly.